Refund Policy
At Colorize Memories, we are committed to delivering the highest quality service. If our services do not meet your expectations, we offer the following refund policy to ensure fairness and transparency.
Eligibility for Refund
- Refund requests must be submitted within 30 days from the date of purchase.
- The service or product in question must not have been fully consumed or utilized.
- Refunds are applicable only for purchases made directly through our website or official channels.
- Proof of purchase, such as an order confirmation number or receipt, must be provided.
Refund Process
- Submit your refund request by contacting us through the contact form.
- Include all relevant details, such as your order number, purchase date, and reason for the refund request.
- Our team will review your request within 5 business days. Additional information may be requested if necessary.
- Once approved, refunds will be processed back to your original payment method. The timeline may vary based on your payment provider, typically within 5–10 business days.
Non-Refundable Cases
- Custom services or completed projects that were fully delivered as per the agreed specifications.
- Promotional or discounted items explicitly marked as non-refundable at the time of purchase.
- Services where substantial work has already been initiated or completed upon your request.
- Subscription fees for periods already consumed, except where mandated by local consumer laws.
Partial Refunds
In certain cases, partial refunds may be issued for services that were partially delivered or for technical issues that affected service quality.
- Requests for partial refunds will be assessed on a case-by-case basis.
- Documentation or evidence of the issue may be required to process your request.
Customer Support
If you have any concerns or require assistance with your refund request, please contact us. Our dedicated support team is available to assist you promptly and ensure your concerns are addressed.
Policy Updates
This refund policy is subject to updates and changes. Please refer to this page regularly for the latest version. By continuing to use our services, you acknowledge and agree to the terms outlined in the most recent version of this policy.